Privacy Policy

Kinara House is a curated matchmaking service for London's ethically non-monogamous (ENM) community. We are the data controller responsible for your personal data.

Contact: hello@kinara.house

Legal entity: Kinara House Ltd

We collect the following personal data when you apply to join Kinara House:

• —Name and email address
• —Age and date of birth
• —Gender identity and pronouns
• —Location (London area)
• —Relationship style and structure
• —Dating intentions and preferences
• —A short application video (2 minutes)
• —Payment information (Concierge members only, processed via Stripe)

Some of the data we process falls under "special category" data under UK GDPR — specifically information relating to sexual orientation and relationship structure.

We process this data only with your explicit consent, given at the time of application. You may withdraw this consent at any time by contacting us at hello@kinara.house.

We process your personal data on the following legal bases:

• —Consent — for special category data (relationship structure, sexual orientation) and for your application video
• —Contract — to provide the matchmaking service you have signed up for
• —Legitimate interest — to operate and improve our service, prevent fraud, and maintain security

We use your personal data solely for the purpose of providing the Kinara House matchmaking service. Specifically:

• —To assess your application and verify suitability
• —To understand your preferences and make thoughtful introductions
• —To communicate with you about potential matches and service updates
• —To process payment for Concierge membership (via Stripe)

We do not use your data for marketing, advertising, or any purpose other than providing the matchmaking service. We never sell or monetise your personal information.

Your personal data — including your application video — is seen only by the Kinara House matching team (currently 2–3 people). It is never shared with other members.

We use the following third-party processors to operate our service:

• —Typeform — application form collection
• —VideoAsk — application video capture
• —Supabase — secure database storage
• —Stripe — payment processing (Concierge members only)
• —Vercel — website hosting

Each processor is bound by a data processing agreement and is required to handle your data in accordance with UK GDPR.

• —Active members — your data is retained for as long as you remain a member
• —Inactive members — data is deleted 12 months after your last activity
• —On request — we will delete your data within 30 days of a valid erasure request
• —Application videos — deleted immediately upon request, or within 30 days of membership ending

Under UK GDPR, you have the following rights in relation to your personal data:

• —Right of access — request a copy of the data we hold about you
• —Right to rectification — ask us to correct inaccurate or incomplete data
• —Right to erasure — ask us to delete your data (subject to legal obligations)
• —Right to restrict processing — ask us to pause processing of your data
• —Right to data portability — receive your data in a portable format
• —Right to object — object to processing based on legitimate interest
• —Right to withdraw consent — withdraw consent for special category data at any time

To exercise any of these rights, contact us at hello@kinara.house. We will respond within 30 days.

Our website uses essential cookies only. These are strictly necessary for the website to function and cannot be disabled.

We use Plausible Analytics for privacy-respecting traffic analytics. Plausible does not use cookies and does not collect any personal data.

We do not use advertising cookies, tracking pixels, or any third-party analytics that collect personal data.

All data transmitted to and from our website is encrypted using HTTPS. Access to personal data is restricted to authorised team members only. We use industry-standard security practices to protect your data from unauthorised access, loss, or disclosure.

We primarily process and store your data within the UK and European Economic Area (EEA). Where any processor operates outside these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

If you have concerns about how we handle your personal data, please contact us first at hello@kinara.house.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Material changes will be communicated to active members by email.